Create requests
Start a request with candidate identity, contact and check-specific details. Review the information before submission to reduce avoidable delays.
Help center - India
Background verification knowledge base.
Guidance for employers, operations teams and candidates using DigiVerifier to create requests, provide consent, upload documents, track checks and review completed reports.
Getting started
Create and manage verification requests.
Start with the candidate details required for the selected checks. The exact inputs depend on the verification package.
Required information
Common inputs include name, phone number, email, employment or education details, address information and consent from the candidate.
Uploading documents
Upload supporting documents only when they are required for the selected verification. Clear files and matching details help the review move faster.
Manage requests
Track open requests, identify cases waiting on candidate action and review completed reports from the platform workflow.
Candidate consent
Candidates are asked to provide consent before verification checks proceed. The consent step helps keep the process transparent.
Your data and privacy
Information is used for the verification requested by the organization and handled through controlled workflows.
Verification process
From request to report.
A typical workflow moves through request submission, candidate consent, verification activity, report generation and completion.
Can we automate verification requests?
DigiVerifier supports automated verification workflows and can discuss integration options where an enterprise needs requests to connect with existing HR or recruitment systems.
Can we submit bulk requests?
Yes. Bulk request workflows are useful for campus hiring, lateral hiring batches, recruitment drives and large onboarding programs.
Can multiple users access the platform?
Organizations can discuss user access needs during onboarding so HR, recruitment, operations and compliance stakeholders can follow the appropriate workflow.
How are reports delivered?
Completed reports are made available through the DigiVerifier workflow. Delivery and integration expectations can be configured during implementation discussions.
Why was I contacted as a candidate?
An organization you are joining or working with has initiated a background verification request. DigiVerifier may contact you to collect consent, confirm information or request supporting documents.
How is my information used?
Your information is used for the verification workflow requested by the organization. The information required depends on the checks being performed.
Can I update incorrect information?
If submitted details are incorrect, contact the requesting organization or DigiVerifier support with the corrected information and enough context to identify your case.
What if login, upload or report access is not working?
Check that the link has not expired, the file format is supported and the entered details match the request. If the issue continues, contact support with your name, email and the company requesting verification.
Technical questions
Bulk uploads, integrations and access.
DigiVerifier is designed for repeatable verification operations. Ask about bulk uploads, user access planning and integration options during onboarding.
What should we prepare before onboarding?
Prepare your verification policy, expected monthly volume, check packages, candidate communication process, report review owners and any system integration requirements. This helps implementation stay focused.
Why do verification delays happen?
Common causes include incomplete candidate details, pending consent, unclear documents, mismatch between submitted information and records, or a check that needs additional review.
What should candidates do if an upload fails?
Retry with a clear file, check the file size and format, and make sure the document belongs to the requested check. If the issue continues, contact support with the request details.
What if a completed report is missing?
Confirm that the request has reached completion and that the right team member is reviewing it. If the report is still unavailable, contact support with the candidate name and request reference.
Still stuck? Talk to a person.
If something in the process is not working, or a result does not look right, email us and a member of our team will help.
Candidate support
support@digiverifier.com ->We reply within one business day. Mention your name and the company you are being verified for so we can find your case quickly.